Question 1

How does the football hat fit?

Accepted Answer

The current listing uses an adjustable five-panel fit with a curved brim. Start with your usual cap fit and use the adjuster for a closer feel. Fit details can vary by colorway, so check the individual listing or ask about the specific hat before requesting it.

Question 2

How should I care for the embroidery?

Accepted Answer

Keep the embroidery crisp with spot cleaning: use a damp cloth and a small amount of mild soap, then air-dry the hat. Avoid machine washing, bleach, soaking, high heat, and ironing directly over the embroidered mark.

Question 3

When will my hat ship?

Accepted Answer

The Dive currently works by request rather than immediate checkout. After you submit interest, we confirm the colorway, school-mark status, quantity, pricing, and timing with you. Shipping expectations are shared once those details are confirmed, so we do not promise a fixed date at the request stage.

Question 4

What is the return policy?

Accepted Answer

A request is not an order, and no payment or shipment is created when you raise your hand. Before any purchase is finalized, The Dive will share the applicable order and return terms for that run. Please ask about fit and returns before confirming, and do not send a hat back without return instructions.

Question 5

How do school-logo authorizations work?

Accepted Answer

School and community marks are used only when the appropriate authorization is recorded. A colorway marked as reference-only is not requestable for production until that approval path is cleared. If you are bringing a school mark, include the school or community in your request so we can keep the approval context visible before production.

Question 6

How do I purchase a hat?

Accepted Answer

Browse the colorway catalog, open the hat you want, and use “Request this hat” when interest is open. Share your name, email, school or community, and the quantity you have in mind. The Dive then follows up to confirm availability, authorization, pricing, and next steps; there is no instant checkout on the current request flow.

Football hat answers, before game day.

A good hat starts with the right details.